Write to us
any time.

  1. You send it

    Day or night, weekends too.

  2. A person reads it

    Someone at Ecosmart in Hamilton reads every message.

  3. We reply

    Usually within one business day.

Prefer to talk? Call 07 595 0001

Monday to Friday, 9am to 5pm

What's it about?

Power for your home? See how our prices work

If someone at your place depends on electricity for a medical reason, please tell us in your message. How we help

Your ICP is the 15-character number on your power bill.

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We use your details to answer your enquiry, as our privacy policy explains.

Something not right?

Tell us first. If we can't sort it out together, there's free, independent help.

  1. Tell us

    Use the form and choose "Something's not right". Our complaints process is free.

    Go to the form

  2. We work on it

    We aim to resolve complaints within 20 working days.

  3. Utilities Disputes – Tautohetohe Whaipainga

    If we can't resolve it, they give free, independent help. We're a member.

    0800 22 33 40 0800 22 33 40 udl.co.nz

Are you on the best power plan for you? Check at billy.govt.nz – a free, independent comparison site.

Read our Consumer Care Policy